Returns & Refund Policy

You can request a return, replacement, or refund if:

• You received the wrong product.
• Your product arrived damaged, leaking, torn, or opened.
• The item is expired or has an unusually short expiry date.
• A product is missing from your order.
• The delivered product is significantly different from what you ordered.

Please report the issue within 7 days of delivery.

To process your request:

• The product must be unused and unopened.
• Keep the original packaging, label, and invoice/order details.
• Send clear photos or a short video of the product and package.
• Do not throw away the product until our support team confirms the request.

We cannot accept returns or exchanges for:

• Products that have been opened, used, or consumed.
• Change-of-mind requests after delivery.
• Products damaged due to incorrect storage by the customer.
• Products reported after 7 days of delivery.
• Sale, discounted, promotional, or free items — unless they were damaged, expired, or incorrect.

After we review and approve your request:

• For a replacement, we will send the correct or new item based on availability.
• For a refund, the amount will be returned through the original payment method, bank transfer, or another mutually agreed method.
• Refunds are processed within 2 working days after approval, though your bank may take additional time to reflect it.
• There is no restocking fee — approved returns are processed at no extra cost to you.
• Delivery charges are not refundable unless the error was from SKW Store (e.g. wrong, damaged, or missing item).

• Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.